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Bytster Technologies Pvt. Ltd. (hereinafter referred to as ‘the company’ or ‘Us’) follows a strict Cancellation and Refund Policy that has been made to ensure that you as a customer do not have any hassles.

Cancellations
As a general rule you shall not be entitled to cancel your order once you have received confirmation [“approved status”] of the same. If you cancel your order after it has been confirmed, HungerBay shall have a right to charge you cancellation fee of a minimum INR 70 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. HungerBay shall also have right to charge you cancellation fee for the orders cancelled by HungerBay for the reasons specified under clause 1 of this cancellation and refunds policy. In case of cancellations for the reasons attributable to HungerBay or its restaurant and delivery partners, HungerBay shall not charge you any cancellation fee.
1. Cancellations may be provided by Us only upon fulfilment of one of the following circumstances:
  • (i) In the event of the designated address falling outside the delivery zone offered by us; or
  • (ii) Failure to contact You by phone or email at the time of confirming the order booking; or
  • (iii) Failure to deliver Your order due to lack of information, direction or authorization from You at the time of delivery; or
  • (iv) Unavailability of all the items ordered by you at the time of booking the order; or
  • (iv) Unavailability of all the items ordered by you at the time of booking the order; or
  • (iv) Unavailability of all the items ordered by you at the time of booking the order; or
  • (v) Failure due to reasons beyond our control or attributable to the Vendor.
You are normally not entitled to cancellations of Your order, once placed. However, in the unlikely event of one or more items on Your order being unavailable, We will contact You on the phone number provided to us at the time of placing the order, and inform You of such unavailability. In such an event You will be entitled to cancel the order.
Exemption from Payment by Customer
2. If the customer has prepaid for the delivery, then You are liable for a refund in the following situations:
  • (i) Where the packaging is damaged or has been tampered with at the time of delivery; or
  • (ii) The wrong order has been delivered; or
  • (iii) There is one or more item missing from the order at the time of delivery; or
  • (iv) Cancellations by Us in accordance with this policy; or
  • (v) Cancellations by You in accordance with this policy.
3. If the customer has selected the payment option of Cash on Delivery, then You are not liable to pay the order amount in the following situations:
  • (i) Where the packaging is damaged or has been tampered with at the time of delivery; or
  • (ii) The wrong order has been delivered; or
  • (iii) There is one or more item missing from the order at the time of delivery.
Refunds
4. When a refund is to be made upon fulfilment of conditions as mentioned above, then the full amount is refunded in the form of online payment directly into the customer’s bank account, if:

(i). the customer has purchased the product through online payment (usually within 7-10 working days); or
(ii) the customer has purchased the product through payment by credit/debit card (usually within 7-10 working days); or
(iii). the customer has purchased the product through Net Banking or an online wallet (e.g. Mobikwik, etc.), usually within 3 – 4 days.
(iv). However please note the following points with regards to the refund policy of the company:

NOTE:
*Please note that in the above, any action shall take place only if the same has been informed to Us as mentioned above.
*Please make sure the email sent to us or the phone call/WhatsApp message contains all details so that we may examine the same.

Bytster Technologies Pvt. Ltd. shall have the sole discretion to assess each case on its own, separately.

© Bytster Technologies 2018